ORDER INFORMATION
New subscription orders placed on or before the 15th of the month will receive the next month's design. For example, if you subscribe on or before October 15th, your first cards will be sent on November 1st. If you subscribe after October 15th, you first cards will be sent on December 1st.
The way our orders get processed, one shipping address per order only. If you would like to place orders to multiple addresses, please place 1 order per address.
Upon completing your payment {the final step to the order process}, you will receive a payment receipt email from Paypal, as well as an order confirmation email from TOTA Press. If you do not receive either of these emails, please follow these steps:
- Double-check that you have submitted your order through Paypal - this includes pressing the "Pay Now" button on the Paypal page {with the TOTA Press logo on top}.
- Check your Paypal My Account activity if your order amount has been charged/deducted.
If your order amount is not deducted, the order did not go through so please try the process again. - If your order amount is deducted but a payment receipt email has not been received OR if you are having related difficulties, please provide a brief description of your situation and contact us at orders@totapress.com
SHIPPING
All orders are sent via First-Class US Postal Service packaged in recycled cardboard mailers. All orders are shipped on the 1st of each month. Cards should arrive to your mailing address within 2-5 business days for within the US and 4-10 days for countries other than the US.
Domestic shipping is included in the price of the subscription.
International orders to all countries outside of the US are welcome. There will be an additional $2 per month for shipping fees.
RETURNS
There are no returns or refunds granted for the subscriptions, unless it is a result of our error. However your satisfaction is in our best interest. For inquiries, please contact us at orders@totapress.com.
PAYMENT
We gladly accept Visa, MasterCard, American Express, Discover, or PayPal account payments. All payments are processed via PayPal and ensure security. You can purchase a subscription without a PayPal account. We do not accept cash, checks, money orders or CODs.
Upon completing your payment {the final step to the order process}, you will receive a payment receipt email from Paypal, as well as an order confirmation email from TOTA Press.
If you are having any problems, please contact us at orders@totapress.com
GIFT SUBSCRIPTIONS
If you are placing a gift subscription, please notify us in the "Add special instructions to merchant" comments box in PayPal - in the payment process. You can also write a message for the recipient there and we will be sure to include that too. And enter the gift recipient's mailing address for "Ship to" in PayPal. Gift subscription recipients will be notified in the mail when they will receive their first order and for how long.
PRIVACY POLICY
We do not distribute any personal information to third parties under any circumstances. The information we collect is used solely to process your order, and we are committed to protecting our customer's privacy.
Information collected for our mailing list is used solely by TOTA Press/Studio TOTA and will not be shared in any way with outside parties. This information may be used for announcing news and product specials only. If you would like to be removed from our mailing list, please contact list@totapress.com.
CUSTOM DESIGN & SPECIAL PROJECTS
Please get in touch with us at orders@totapress.com.